Depending on the item(s) being ordered, you may need to submit files in order for us to complete your order. For example, if you are ordering a "Photo Engraved Plaque Collage" you are required to send us your photos in order to complete your order, not submitting your additional items requested may delay your order processing. You may send us your additional items, (i.e. photos,diplomas,text, quotes ect.) via e-mail at or by uploading the file direclty onto our website at the time of placing the order.